Taiwan Travel Information
Electrical current is 110 volts, 60Hz. Two-pin, flat blade plugs are standard.
Mandarin is the official language of Taiwan, but Taiwanese (also called Hokkien) is often spoken. There is a growing number of English speakers.
Aside from baggage handlers and service personnel in international hotels, tipping in Taiwan is generally not expected. Hotels and restaurants will usually add a 10 percent service charge to the bill.
Most visits to Taiwan are trouble-free. The country has only a low incidence of petty crime, and is considered safe. The only threats are natural ones, given that the island is prone to typhoons and tropical storms, as well as earthquakes and tremors. These are seldom severe.
The concept of 'saving face' is very important on the island, and tourists should try to avoid embarrassing the Taiwanese. Self-control is another key point of etiquette, with locals frowning on outbursts and other public spectacles.
Also, Taiwanese customs include a number of superstitions, such as not writing another person's name in red. Visitors should remove their shoes before entering a person's home. Physical contact with strangers is considered impolite.
Doing business in Taiwan is a pleasure for those who value a high work ethic and technologically savvy business partners. The island has traded heavily with the West for many years and business formalities have melded over time. That said, it's important to observe and respect the cultural heritage many cling to.
Confucian values tend to dictate business etiquette in Taiwan. Consequently, local attitudes revolve around gratitude, respect, mutual understanding and studiousness. Also, bar a few multi-nationals, most businesses in Taiwan are medium-sized and family-owned. In this context, the family's paternal head is always consulted, meaning business decisions can take longer.
Two important aspects of business culture in Taiwan are face and 'Guanxi' (relationships). Face relates to the dignity of a person or a company, and it informs all social and business interactions. It's important to save face at all times. For this reason, foreigners should not correct colleagues or expect them to correct themselves.
Regarding business relationships, gift-giving and conducting deals slowly are key to operating in Taiwan. Generally, business people give a simple gift to all members involved in a meeting, and a better gift to the most important person. It's impolite to open gifts in front of hosts.
Foreigners should always accept invitations to events outside of normal business hours, as this is when locals build relationships. Business people consider it disrespectful to make direct or prolonged eye-contact with someone who is in a very senior position. However, they always direct conversation to the most senior person in the meeting.
The Taiwanese expect punctuality for meetings. Shaking hands is common for men and women nowadays, though a bow goes a long way as a sign of respect. Business hours are from 9am to 5.30pm, Monday to Friday. Business cards are exchanged often and should be printed in both English and Mandarin. Work clothes tend to be formal and conservative. Men wear dark suits, women wear modest dresses and skirts rather than pants. Mandarin is the language of business and hiring a translator is often necessary.
Taiwan's international access dialling code is +886. Local network operators provide mobile telephone services in various regions. Most hotels in Taipei have internet access in their rooms.
Travellers aged over 20 may enter Taiwan without paying customs duty on 200 cigarettes or 25 cigars or 454g tobacco, 1 bottle of alcohol (maximum 1 litre), and a reasonable amount of perfume. Travellers are also permitted to bring personal goods valued up to NT$20,000 duty free (or NT$10,000 for those under 20 years). Guns, narcotics, fresh meat and fruit are prohibited.